Forum Discussion
Replay- Audio Loading (but never loads)
I use Replay pretty regularly and recently tried to import a video file into a new replay project and it said "Audio Loading" but never actually loaded. The audio is perfect in the original video, ...
Hi, Erika,
Thank you for reaching out, and I’m happy to help you troubleshoot this issue! So sorry to hear you are experiencing this.
We don't recommend working off of a network drive, as it can cause erratic behavior and could be the reason the audio is not loading.
Since it appears this is only happening with a specific video in your project, can you share it through a support case so we can investigate further?
Another option is to re-encode the video using a third-party tool, HandBrake, to see if the issue could be related to the original mp4 file.
Let me know if this works!