Forum Discussion

ErikaKlein's avatar
ErikaKlein
Community Member
3 years ago

Replay- Audio Loading (but never loads)

I use Replay pretty regularly and recently tried to import a video file into a new replay project and it said "Audio Loading" but never actually loaded.  The audio is perfect in the original video, ...
Replay 360
storyline 360
Studio 360
KelseyKeaveney-'s avatar
KelseyKeaveney-
Community Member
2 years ago

This always happens to me too with files that I download from WebEx! Previously they mentioned local files - tried that, still doesn't work. Then they mentioned it may be my computer - got a new computer with a massive processor, still doesn't work. Any ideas for solutions?

AmySlabbekoorn's avatar
AmySlabbekoorn
Community Member
2 years ago

I am having this same issue with WebEx meeting recordings. I am grateful you posted this comment!

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hello,

    Sorry to hear that you ran into this behavior. 

    Would you be willing to share a copy of your WebEx recording here or in private by opening a support case so we can test the behavior? I'd like to test if the behavior only happens in Replay 360 by uploading the same file in Storyline 360 if it is supported. We'll delete it when we're done!