Forum Discussion
Replay 360 Not Downloading Audio
I have an MP4 video file on my computer and when played directly from my computer, plays just fine. When I load the file to Replay the video comes over and it shows "audio loading" after some time ...
Hi, Robert.
Thank you for reaching out, and I'm happy to help you troubleshoot this issue!
Is this only happening with a specific video, or is the audio missing from every file you try to open with Replay 360?
If this is only happening with a specific video/project, can you share it through a support case so we can investigate?
Another option is to re-encode the video using a third-party tool, HandBrake, to see if the issue could be related to the original mp4 file.
Let me know if this works!