Forum Discussion
Replay not tracking cursor properly?
Has anyone else had this problem? Basically, I'll be taking a screen recording in Replay and selecting different tabs/options in this video. However, when I view the screen recording in Replay. my cursor in the video is much higher than it should be.
For context, if this was an Excel spreadsheet, my cursor in the video would be 3-4 rows higher than the row that is selected. So I end up with something selected and a cursor that doesn't match the position of the selected item. I want this to be professional and straightforward for the learner, so how do I fix this?
Thanks.
57 Replies
Hi Daniel Ray,
I see that you’ve reached out to our Support Engineers and are working with my teammate, Mick! You’re in great hands. We’ll continue the conversation in your support case.
HI All, I am also having this same issue and changing the display settings to 100% is not a suitable option for the purposes of use. Is there any updates on how to resolve this considering it was first flagged as an issue over 3 years ago?
Currently makes Replay useless for my recording uses.Hello Carissa!
Sorry that you're running into this issue with Replay. Have you tried repairing Replay? Here are the steps: Replay 360: How to Fix Unexpected or Erratic Behavior
If that doesn't do the trick, I'd recommend connecting with a Support Engineer.
Took a while to get back to me eh? That's not encouraging. Anyway, I
submitted a new comment on that thread.
Here's what works for me
- change display settings to 100% scale
- unplug any additional screens I'm using
Super annoying that recording my screen is a chore. I hate that I can't use additional screens, but this is literally the only way I can record my screen. . . . in an app designed to record screens. Dumb.
I changed the display to 100% but it did not help. Help!
Hi Christy,
I'm sorry to hear that you are having trouble with this! Can you elaborate on what you're experiencing? If Replay isn't working correctly, you can try a repair by following these steps.
Please let me know if you need additional assistance! We'll be happy to take a look at your project here or privately through a support case.
Yup. Having the exact same problem.
Yes, same problem exists but not all the time. Also, the screen recording section is off. It records the second monitor I have as well as the monitor I want to record. I have adjusted all my settings to the required parameters as discussed in this DB. I do not have admin rights on my computer since its a company laptop. Any other advise?
Hi Carl,
I'm sorry to hear that you're experiencing this issue with your screen recording! I see you’ve reached out to our Support Engineers and are working with my teammate, Phil. Was your IT team able to review the steps listed in this article?
If you need further assistance, please let us know! We can continue the conversation in your support case to keep everything in one place.
Hi Gerhard,
I'm happy to help troubleshoot!
- Are you working on your local hard drive? Working on a network drive or a USB drive can cause erratic behavior. Here are some tips for managing project files in Replay 360.
- Have you reviewed this article on how to fix erratic or unexpected behavior?
Please let me know if you need additional assistance on this! You can reach out here or privately in a support case so we can investigate further.
Hi Kelly,
Thanks for your tips, but I ended up switching to a different software.
Cheers,
Gerhard
- Are you working on your local hard drive? Working on a network drive or a USB drive can cause erratic behavior. Here are some tips for managing project files in Replay 360.
I still experience the same problem! It is disappointing to see that the problem has not been solved after four years. I have to re-do a lot of videos just because of this bug. So disappointing.
Hi Farhad,
Thank for you reaching out and I'm so sorry to hear that you're experiencing this issue. I understand how frustrating and time-consuming it can be to re-do videos. Have you tried changing the display to 100%? I'd be happy to take a look at your file next time you experience this issue. You can upload it here or share it privately in a support case.
