Replay source file error after saving

Hey Ben,

Thanks for sharing your experience with us, and I'm sorry it's been a bit bumpy. If it happens again, I think it would be worth reaching out to our Support Engineers here to see if there's something under the hood that's causing the problem. 

Hey Ben,

Thanks for chiming in to share your experience with the community.

Curious if you were not working locally or what you feel like the underlying issue for you may have been based on the best practices shared above?

Hey Ben,

You mention not knowing how to collaborate and I wanted to share our documentation here specific to Replay.

I see that you're an Articulate 360 Teams member, so I also wanted to share this article about Teams Collaboration.

Hope that helps :)

Hi Pieter, and I'm really sorry to hear you're getting that error message.

Can you try making a copy of the Replay file in File Explorer and renaming it? Also, if it isn't saved somewhere on your C: drive, try copying it over to that local drive.

Did you ever publish the Replay file so that you have an .mp4 to use in your project?

File corruption is unpredictable, and there's no straightforward way to determine what causes it. We came up with some tips to help you in the future.

Let me know if any of those ideas make a difference.

I had experienced the same error yesterday. However, a day later, somehow I was able to open the replay file with no error. I had published the file, so I had that, but this is frustrating and made me wonder if I had done something wrong. The tips indicated in the earlier post are helpful to reinforce that what I already do to prevent file corruption is valid. However, this may be an issue that needs to be reviewed by your technical experts. Thanks!

Sorry that happened to you, Hollie! I'm glad to hear the file eventually opened for you without an error. It sounds like you're already following our best practices, so you're welcome to share your file with our team to have a closer look. They're available 24/7 to assist!

In case it helps the troubleshooting process, I wanted to Articulate know it just happened to me as well.  No crashes, power outages, etc. when I was working.  Everything appeared normal until I went to load the file again.  I'm just getting started on Replay and didn't realize there were issues here.  Thanks for the best practices: will follow those in the future.

I was working locally, but then moved the saved file to our company Google Drive to share it.  Honestly, I don't know how we'll be able to collaborate on our work without going online with our storage.  Is there an articulate solution that I'm missing?

Well, I do know how to collaborate quite effectively, thank you.  I just don't know how to do it given Articulate's cloud-exclusive limitations for Replay.  I think it may work to zip and post to the network.  That's the only possible solution I am seeing in the documentation.  I'll give it a try.  Thanks, Leslie!

Yes, a great reminder that sentence structure is important. I apologize Ben, but glad you knew what I meant :)

Just let us know if you need anything further.