Forum Discussion
Reset Learner Progress not working as expected
I'm updating some SCORM modules created with Rise. This update involves removing some lesson pages. When I update the SCORM file in our LMS, it works fine for new learners and those who's progress is...
Hello Brian,
Happy to help!
It sounds like your LMS is caching the previous version of your course. Can you try clearing the cache of your LMS after uploading the updated version of the course to see if this helps?
Regarding the reset option, yes, you are correct. Enabling the "Reset Learner Progress" option in the publishing settings should reset the progress of your learners so they'll be taken to the very beginning of the course when they resume. Please test if this option will work in your course if you upload it to a different LMS like SCORM Cloud. If you can replicate the behavior in SCORM Cloud, open a case with our support team here so we can test the behavior.
Thanks. My LMS admin is looking into this.
