resizing Question-Choices doesn't work

Hi Ashley,

Yes I've tried using the import method since the slides I've created were part of a template for a course. I've imported that template into a new Storyline course file and it keeps messing up. I did submit a report to Articulate and got this reply:

"Thanks for contacting Articulate Support and uploading your project file for review. 

There seems to be something wrong with the Slide layout used in the Multiple Response Question. If I use the Assessment layout on a new Multiple Response project,  I am able to replicate the same issue you encountered. However if I insert a new Multiple Response Question and use the Blank layout for Clean Slide Master, I cannot replicate the issue. 

In this regard, I suggest that you go to View->Slide Master and try to insert a new Layout. Try to customize it from scratch. Then try to insert a new Multiple Response and see if you will encounter the same issue with the new layout you inserted/created."

To me, that doesn't resolve anything. I can customize slides from scratch, sure, but why do I need to resort to doing that when I created a template. This issue was posted on the forums here 3 years ago. Why can't this bug just be resolved by Articulate instead of pushing all these workarounds on end-users? The software is expensive and this type of customer service is absolute crap. I expect more from this company. Much more.