Responsive issue in Mobile

Hi there, Naresh. Happy to dive in!

What device and OS are you using to view the published output? Also, are you comfortable with attaching your course publicly here or privately here? I'd love to test the file in a similar environment, and will delete it after!

It is MI device. 

MIUI 10

Android 6

Thank you for that screenshot, Naresh. Very helpful!

The behavior is a match to an open issue we're looking into where using a text-entry field on an Android device shrinks the slide. I know this is impacting your course, so I promise to keep you posted on our progress with this bug.

Let me know if there's anything else I can do. I'm happy to help!

Thank you for your support. I am looking for immediate solution for above issue as I am facing some urgent requirement. Please resolve the issue as soon as possible.

Thanks again!

Good morning, Naresh!

I'll update our team on how this bug is impacting your work and keep you posted on any new developments. As we continue to investigate, we're happy to help you one-on-one here, too!

In mobile, after clicking on the entry field, player is moving out of the screen area. Please find the attached sample reference files.

Please resolve this as soon as possible.

Hi Naresh,

Thanks for sharing your file, and I'm sorry to hear you're running into this issue! I tested your course, and while I wasn't able to replicate the player moving out of the screen area, I did notice some odd screen movement when I tried to scroll down.

From here, I'm going to enlist our support engineers' help, so we can best troubleshoot what's happening behind the scenes. You should receive an email from the team shortly, and I'll follow along to share any relevant insight here!

Hi Gomez,

Thanks for your support. I have received and replied to mail with screen record. This will help you to analyze the issue.

Please check the below link for same issue raised two years ago.

https://community.articulate.com/discussions/articulate-storyline/zoom-interaction-on-mobile-phone-breaks-slide-in-sl360-version-works-fine-in-sl2

Did a solution ever come out of this? I am facing the same thing.