Forum Discussion
Resume not working in web published course
Hi, Ricky,
The Resume feature works if the course is loaded in an LMS or LRS. In those cases, Storyline saves the suspend/resume data in the LMS/LRS.
As I understand it, users can't resume courses published just for the web, because Storyline doesn't have anywhere to save the data.
For me, the "Prompt to Resume" feature works fine when published in web format. However, it doesn't function properly when published as LMS/LRS or even in Review 360 format.
Last week I had a user who couldn't resume a Storyline course (SCORM format in LMS). For some reason after 8 previous 40% fails, on the ninth it prompted to them resume but the buttons did nothing. I tested but couldn't replicate. I reset their LMS activity status and it just worked again. It was a very simple Litmos Heroes course so I'm unsure why it got stuck, especially as no limits/restrictions were applied.
Hi ContentTeamSale,
Sorry to hear that you ran into this issue.
If your course's resume still doesn't work after being uploaded to your LMS, please share a copy of your project file here or privately by opening a support case so we can take a closer look at what's happening. I'd like to see if your course is exceeding the suspend data limit, which is responsible for resuming your course. We'll delete it when we're done testing!
