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RickyYau's avatar
RickyYau
Community Member
4 years ago

Resume not working in web published course

I am having an issue with courses not resuming when published to the web, even though I have it set to "Prompt to resume" in the Storyline > Resume setting. Users report that they need to restart on...
ContentTeamSale's avatar
ContentTeamSale
Community Member
21 days ago
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For me, the "Prompt to Resume" feature works fine when published in web format. However, it doesn't function properly when published as LMS/LRS or even in Review 360 format.

HVfb0f498d-053b's avatar
HVfb0f498d-053b
Community Member
21 days ago
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Last week I had a user who couldn't resume a Storyline course (SCORM format in LMS). For some reason after 8 previous 40% fails, on the ninth it prompted to them resume but the buttons did nothing. I tested but couldn't replicate. I reset their LMS activity status and it just worked again. It was a very simple Litmos Heroes course so I'm unsure why it got stuck, especially as no limits/restrictions were applied.

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course","id":"message:453836","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:1284239"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:453836"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:453836"},"body@stripHtml({\"truncateLength\":200})":" I am having an issue with courses not resuming when published to the web, even though I have it set to \"Prompt to resume\" in the Storyline > Resume setting. Users report that they need to restart on...","body@stringLength":"449","rawBody":"

I am having an issue with courses not resuming when published to the web, even though I have it set to \"Prompt to resume\" in the Storyline > Resume setting. Users report that they need to restart on the first page when they closed their browser(whether it is  Microsoft Edge/Chrome/Safari). I knew of some similar cases that have happened before. Any idea on how to fix it? Thanks. 

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Last week I had a user who couldn't resume a Storyline course (SCORM format in LMS). For some reason after 8 previous 40% fails, on the ninth it prompted to them resume but the buttons did nothing. I tested but couldn't replicate. I reset their LMS activity status and it just worked again. It was a very simple Litmos Heroes course so I'm unsure why it got stuck, especially as no limits/restrictions were applied.

","body@stringLength":"422","rawBody":"

Last week I had a user who couldn't resume a Storyline course (SCORM format in LMS). For some reason after 8 previous 40% fails, on the ninth it prompted to them resume but the buttons did nothing. I tested but couldn't replicate. I reset their LMS activity status and it just worked again. It was a very simple Litmos Heroes course so I'm unsure why it got stuck, especially as no limits/restrictions were applied.

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For me, the \"Prompt to Resume\" feature works fine when published in web format. However, it doesn't function properly when published as LMS/LRS or even in Review 360 format.

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For me, the \"Prompt to Resume\" feature works fine when published in web format. However, it doesn't function properly when published as LMS/LRS or even in Review 360 format.

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