Forum Discussion

BrandonSaul's avatar
BrandonSaul
Community Member
6 months ago

Review 360 - Adding Reviewers Crashes Webpage

Hello everyone,   First time posting here so forgive me if this is the wrong place! Long story short, when I click request review and try to add reviewers, the entire webpage freezes. Sometimes I...
advice
Review 360
LucianaPiazza's avatar
LucianaPiazza
Staff
6 months ago

Hello BrandonSaul​, 

Thanks for reaching out! I'm not able to experience this behavior when testing this on my end. 

  • You mentioned you are using Chrome and Firefox. Are you running the latest versions of these browsers?
    • Do you notice this freezing behavior if you use an incognito window?
  • Is this happening with multiple courses published to Review 360, or just this one?
  • Are you currently using a VPN on your device? I'm curious if that is impacting your experience.

 

As a troubleshooting step, please make sure your browser settings and network endpoints are correctly set up so you can properly experience Review 360. 

If you're still experiencing this freezing behavior, we'd be happy to take a closer look at a screen recording of this in action to investigate further. You can share this in this thread or privately in a support case. 

Looking forward to hearing from you! 

  • BrandonSaul's avatar
    BrandonSaul
    Community Member
    6 months ago

    Hello!

    Thanks for getting back to me.

    • You mentioned you are using Chrome and Firefox. Are you running the latest versions of these browsers? Yes
      • Do you notice this freezing behavior if you use an incognito window? Yes
    • Is this happening with multiple courses published to Review 360, or just this one? All courses I have tried have had this issue.
    • Are you currently using a VPN on your device? I'm curious if that is impacting your experience. I do run my VPN but I tried it without and it still had the issue.

    I also checked the browser settings/endpoints and they look to be accurate.

    Thanks!

    Brandon

      • EricSantos's avatar
        EricSantos
        Staff
        6 months ago

        Hello BrandonSaul,

        I appreciate the additional details and the screen recording you shared!

        I created a support case on your behalf with all this information. Please expect an email from one of our Customer Support Engineers shortly so we can help investigate this issue further.