Forum Discussion
Review 360 - Localization Tool Freezing
We have not had any issues in the past month using the Review 360 for translation validation, but all of a sudden yesterday or reviewer is running into issues when validating the text. He informed me the site freezes and he has to close out of everything, then go back in with hopes of the reviewed text has been saved. Has anyone experienced this issue?
6 Replies
Hi BaileyJenkins-3,
I'm happy to help!
It sounds like the reviewer is seeing the site freeze while reviewing a course in Review 360. To help us narrow this down, can you share a bit more information?
- Can anyone else reproduce the issue, or is it happening to just one reviewer?
- Does it happen with multiple courses or only one specific course?
- Which browser is the reviewer using?
- What happens when they try a different browser or an incognito/private browsing window?
Once we have those details, we can take a closer look and determine the next steps.
Hi Kelly,
- Yes, another reviewer experienced the same with a different language
- So far only 2 courses
- Using chrome and edge
- Issue still happens when using another browser, switching between chrome and edge. Please note, the reviewers have also cleared their browser cache and cookies.
Hello BaileyJenkins-3,
Thanks for sharing additional details with us! Interesting that clearing cache and cookies didn't provide any changes.
- I see that they didn't try another browser. Did your reviewers end up trying an incognito window?
As a troubleshooting step, I recommend that they double check that their browser settings are enabled correctly to view courses.
If this is still happening for them, we'd be happy to take a closer look at a screen recording of this behavior within a support case.
Unable to submit the case as the system is not able to verify. Please see the example video below.
Hi BaileyJenkins-3,
Thanks for sharing the video. I can see the freezing behavior you're describing.
I appreciate the additional troubleshooting details you've shared with Luciana and Kelly so far. Since the issue is affecting multiple reviewers, multiple languages, and more than one course, I'd like our engineers to take a closer look. I've gone ahead and opened a support case on your behalf so we can continue the investigation directly, and I've included the video you shared with the case.
In the meantime, could you also confirm the following for the affected reviewers?
- They're using the latest version of their browser
- The browser settings outlined in the article Luciana shared are configured as recommended
Our team will follow up with you via email shortly to gather any additional information needed and review the behavior in more detail.
Hi Eric,
Yes, I can confirm the reviewers are using the latest browser version and their settings are aligned with the recommendation from Luciana.
