Forum Discussion
Review 360 Comments Disappearing and Timing Out
Hi!
We've been having issues with our reviewers leaving comments and then they disappear. We've also been having issues with frequent Time Out errors with an "Oops" error screen.
The comments disappearing has been happening for the past few months and not sure if it's a bug. We had one of our reviewers recently say "When I hit post, they are disappearing."
We're testing out using the Review Request feature instead of the general Review 360 links, but wanted to know if anyone else was experiencing this and what the solve was.
Thanks!
2 Replies
Hi JenniferHylla & DanielKrawtchuk,
Sorry to hear that you and your teams have been struggling with disappearing comments in Review.
This can happen when a reviewer is no longer actively connected to our services at the time a comment is submitted. One common cause is a session timing out. For example, if a Review tab remains open and idle for an extended period, the session may expire in the background even though the page still appears active. If that happens, any comments added afterward might not be saved successfully.
If you didn't receive a notification for a comment and it doesn't appear when you show resolved comments, it's likely that the comment wasn't saved and, unfortunately, cannot be recovered.
To help prevent this in the future, we recommend refreshing the Review page or navigating to another slide before adding new comments, especially if the browser tab has been idle for a while. Doing so re-establishes the connection to our services and helps ensure that new comments are saved successfully.
That said, our teams are actively monitoring this issue and exploring ways to reduce the likelihood of it occurring in the future.
Yes, I am currently experiencing this with my reviewers. It's extremely frustrating.
