Forum Discussion
Review 360: Constantly Logging Out
I am being constantly logged out of Review 360, even if I tick the "Keep me logged in" box. This has been occurring for about a week. Previously, I would only have to log in after an update.
It's making addressing the lesson update requests and feedback as I update the lesson incredibly frustrating. I'm talking every 3 to 5 minutes I need to log back in.
Any others having this issue or ideas in making this madness stop?
55 Replies
Hi Jennifer,
I'm opening another support case for you - as our team can look into your account this way and determine what's causing this issue. Stay tuned for an email from Support@articulate.com!
Hi Ashley (and Jennifer), I am also have the same issue of being randomly logged out: it is occurring occasionally with the entire 360 desktop launcher app, and through out the day (every day) with Articulate Review 360.
As well, possibly related? When I republish to Review 360 my changes are not always appearing when I am publishing an update to an existing item, and comments my team provided are disappearing. I have to click 'show all comments' (or toggle this on and off a few times...) even though the comments were just added and have not been resolved.
I was having issues when both launching Review 360 from the lesson and from the desktop app.
Articulate Supports recommendation was to verify that I was using a supported browser:
https://articulate.fyi/2rnUFJ6
To update the browser to the latest version and to clear the browser's cache.
If those don't work, to try Chrome's Incognito mode or using a different network with a stable internet connection.
I am using the latest browser version and cleared my cache. So far, I haven't had issues today, I logged into review and have just left it open. I am not working on any lessons today in Articulate, so I will find out if the issue I was having is resolved later this week.
Thanks Jennifer, I will give that a try!
I hope that it works for you! If not, be sure to submit a support request.
Glad that Jennifer was able to pop in and share her advice and experience with you here, Deb.
I agree, be sure to reach out to our team directly if you're still running into an issue.
I'm having this issue as well. Very annoying. Something gone wrong with a recent update?
Hi Stevi!
To prepare for upcoming improvements to our sign-in experience, we're prompting everyone to sign back into the Articulate 360 desktop app after installing the latest update.
Clearing the cache seemed to be the fix! Let me know if you're still seeing this after clearing your cache.
It drives me crazy when a solution is to clear the cache. That clears out of lot of things that I don't want to touch. Is there another solution, please?
This happens still, despite clearing out the cache. It never used to. Why do
we suddenly need to do this all the time?Greetings, Stevi!
Thanks for these key updates, and I'm so sorry you're still running into this. I'm going to connect you with our Support Engineers so we can best troubleshoot this logging out behavior. Look out for an email from the team, and I'll follow along to share any relevant information here!
Hi there, Shannon. Very sorry you're facing this issue as well–I'd love to help!
I'll circle back to this discussion with any insight as soon as our team determines what's causing this problem. Please feel free to also connect with the team by using this link. They'll work with you 1:1 to make sure Review 360 is running smoothly!
I am really happy to find this thread as we are experiencing the same issue. We have a team seat for 6 and whilst our team are working in Storyline they are being logged out of Articulate. When I look in my account setting the screen shows that the team member has a seat. This is a very recent but very disruptive issue for us - previously we did not have to log out and in. Any help would be much appreciated.
Constantly clearing the cache on my system seems to help. It still does it
but not so often. I've been a RISE user for two years and it is only in the
last two months that this has become an issue. Maybe something to do with
the last update as it seems to date from there.
Yes, this is still happening and I've talked to several colleagues from Egypt to the U.S. and they are all experiencing the same thing. Also, since the update before the last one, the Articulate Desktop dialog box stays open and clicking the X to close it does nothing. I'm not letting it get me down! Onward!
