Forum Discussion
Review 360 Issues On Edge
Hi all,
Me and my clients are running into an issue with Review on Edge. It keeps logging us out (sometimes within 5 minutes of being inactive), and then when we log back in we have to start over with whatever we're doing. This seems to be a new issue, one we haven't encountered before. Is anyone else having this issue? Any work around for it? I can't seem to find a way to extend the logged in time.
Hi GregGarner!
So sorry to hear you've run into this setback when accessing Review 360!
Glad to see my colleague Jorge assisted you through your support case. I can confirm we had an issue earlier, which caused intermittent technical difficulties in some Articulate 360 applications. If the behavior persists after clearing your browser's cache, please confirm you have the following browser settings enabled:
- Continue where you left off
- Open tabs from the previous session
These are two settings offered in most modern browsers. When they are disabled, we have seen reports of browsers clearing sessions, and preventing users from logging back in. I'd also like to highlight our status page where you can subscribe to real-time updates on this incident.
If you're still facing issues after those steps, please reconnect with Jorge through your case.
4 Replies
Hi.
had the same issue with Chrome over the last few days. Each time I visit review I need to login again.
Yeah, I reached out to the support team. They said they were having issues, but they've been resolved. You should be able to clear cookies and history and not run into the issue anymore!
Hi ScottHewitt!
I'm sorry to hear you've also experienced this hiccup when accessing Review 360!
I noticed you've opened a support case as well, connecting with my teammate, Mcgem. In addition to the steps he shared, I'd also like to highlight the troubleshooting step I offered GregGarner.
Please confirm you have the following browser settings enabled:
- Continue where you left off
- Open tabs from the previous session
These are two settings offered in most modern browsers. When they are disabled, we have seen reports of browsers clearing sessions, and preventing users from logging back in. Also, our status page is a great resource, allowing you to subscribe to real-time updates on this incident.
However, if the issue persists, please follow-up with Mcgem through your case and let us know!
Hi GregGarner!
So sorry to hear you've run into this setback when accessing Review 360!
Glad to see my colleague Jorge assisted you through your support case. I can confirm we had an issue earlier, which caused intermittent technical difficulties in some Articulate 360 applications. If the behavior persists after clearing your browser's cache, please confirm you have the following browser settings enabled:
- Continue where you left off
- Open tabs from the previous session
These are two settings offered in most modern browsers. When they are disabled, we have seen reports of browsers clearing sessions, and preventing users from logging back in. I'd also like to highlight our status page where you can subscribe to real-time updates on this incident.
If you're still facing issues after those steps, please reconnect with Jorge through your case.
