Forum Discussion
Review 360 Issues On Edge
Hi all,
Me and my clients are running into an issue with Review on Edge. It keeps logging us out (sometimes within 5 minutes of being inactive), and then when we log back in we have to start over with whatever we're doing. This seems to be a new issue, one we haven't encountered before. Is anyone else having this issue? Any work around for it? I can't seem to find a way to extend the logged in time.
Hi GregGarner!
So sorry to hear you've run into this setback when accessing Review 360!
Glad to see my colleague Jorge assisted you through your support case. I can confirm we had an issue earlier, which caused intermittent technical difficulties in some Articulate 360 applications. If the behavior persists after clearing your browser's cache, please confirm you have the following browser settings enabled:
- Continue where you left off
- Open tabs from the previous session
These are two settings offered in most modern browsers. When they are disabled, we have seen reports of browsers clearing sessions, and preventing users from logging back in. I'd also like to highlight our status page where you can subscribe to real-time updates on this incident.
If you're still facing issues after those steps, please reconnect with Jorge through your case.
6 Replies
This is not resolved. I am being logged out of Review every day. Clearing the cache & cookies does not work and I do not want to open previous tabs when starting, or start where I left off. I am using Edge. This is only a recent problem for me starting a couple of weeks ago. I have not had this problem for as long as I have had Articulate installed (many years).
Hi DavidCrocker,
Thanks for sharing what you are seeing! I understand how disruptive it is to be logged out of Review 360 every day, especially after it worked smoothly for you in the past.
One quick step to try is opening Review 360 in an incognito or private browsing window. This helps rule out browser extensions that might be interfering with your session. It is also worth testing another browser with the latest updates installed to see if the issue is specific to Edge.
If the problem continues after those tests, I recommend opening a support case so we can take a closer look with you: connect with us in a support case. That way, we can gather more details about your setup and help troubleshoot directly.
Hi GregGarner!
So sorry to hear you've run into this setback when accessing Review 360!
Glad to see my colleague Jorge assisted you through your support case. I can confirm we had an issue earlier, which caused intermittent technical difficulties in some Articulate 360 applications. If the behavior persists after clearing your browser's cache, please confirm you have the following browser settings enabled:
- Continue where you left off
- Open tabs from the previous session
These are two settings offered in most modern browsers. When they are disabled, we have seen reports of browsers clearing sessions, and preventing users from logging back in. I'd also like to highlight our status page where you can subscribe to real-time updates on this incident.
If you're still facing issues after those steps, please reconnect with Jorge through your case.
Hi.
had the same issue with Chrome over the last few days. Each time I visit review I need to login again.
Hi ScottHewitt!
I'm sorry to hear you've also experienced this hiccup when accessing Review 360!
I noticed you've opened a support case as well, connecting with my teammate, Mcgem. In addition to the steps he shared, I'd also like to highlight the troubleshooting step I offered GregGarner.
Please confirm you have the following browser settings enabled:
- Continue where you left off
- Open tabs from the previous session
These are two settings offered in most modern browsers. When they are disabled, we have seen reports of browsers clearing sessions, and preventing users from logging back in. Also, our status page is a great resource, allowing you to subscribe to real-time updates on this incident.
However, if the issue persists, please follow-up with Mcgem through your case and let us know!
Yeah, I reached out to the support team. They said they were having issues, but they've been resolved. You should be able to clear cookies and history and not run into the issue anymore!
