Forum Discussion

LauriePresnell's avatar
LauriePresnell
Community Member
4 years ago

Review 360 not playing audio

The course I just uploaded to Review 360 is not playing the audio properly. It works fine when I preview it, and the mp4 files play perfectly on their own, but when I upload it to Review 360, I lose my mic track. Any ideas?

Review 360

1 Reply

  • RenGomez's avatar
    RenGomez
    Staff
    4 years ago

    Hi Laurie,

    Thanks for sharing your experience! Have you tried testing the course in a different environment, such as SCORM Cloud, to see if the audio issues are only showing up in Review 360?

    I also recommend trying a different browser to see if you get the same results. You can review our supported browsers below:

    If you're seeing this error across the board, you can share your .story file with our Support Team to lend a hand with testing!