Hi everyone, Wondering since the last upgrade if anyone noticed you are not seeing the red circle with the number of new feedback comments on the top Feedback menu? I am still getting the email notifications which makes me go in. I have had this happen after an upgrade years ago but been a long time. I have been working on three e-learnings, and all three since last upgrade are no longer registering there are new messages, when I click it I can see there are new ones. Just wondering if I am alone here..

Just to comment for Matthew and after reviewing Leslie's video, the issue Matthew describes still happens but is so random, I understand why difficult to troubleshoot. I always publish a new version of an existing item and every once in a while someone will tell me they added comments but the Feedback menu at the top that gives the red circle with the number of new feedback items just doesn't show up. I get the emails so it is okay I know to go in, but again very random but I can confirm I am always on the current version when looking. Cheers T

Hello there, Teresa! Thanks for the screenshot and so sorry you're seeing that. I'm having trouble recreating the missing feedback notice on a hosted Storyline 360 Update 40 course: Quick Video of my Test in Chrome 81 📹 Let's dig in! When you access new comments through the email notification, is the red circle missing? Or, is it missing if you go through the Review 360 dashboard? Is this happening in all browsers or a certain one? Any trends in terms of the reviewer? (i.e., is laurapastore01@gmail.com the only affected email?)

Thanks for the video Katie. So, this is like the character insert crashing my storyline, it is not consistent, and so hard to reproduce. I have the latest storyline and chrome like you and on Windows 10. I have two other elearnings in progress and the Feedback red circle is working fine. I actually noticed that this happened on two existing elearnings where the feedback works for ever, and then all of a sudden stopped. I can confirm that it is different users, as the other elearning was a different editor and his stopped showing up. The good thing is I am still getting the emails so I know they are there, and when I click on Feedback they are in there, just not seeing the notice. I think I had loggedi as an issue a long long time ago with Articulate as well. So probably a file under my name...but again we couldn't duplicate, so I just thought I would see if it was happening to anyone else. I am not too concerned just wanted to check in. Also, I had posted a long time ago about the black screen flash when you open a pop up window, and I noticed it is still happening, are you able to see if that is in progress of being fixed? No worries if you can't Cheers Teresa

Hi Teresa! Thank you for those extra details! I was looking at similar snags, and republishing the course to Review 360 does the trick. Instead of choosing "Publish an Updated Version", try using "Publish a New Version." I found the bug report that addresses the issue where lightboxes are blank and flicker when they open using the Classic Player. I don't have an update to share on the progress of this bug. I'll add this discussion to the report so that we can keep you updated when we have a fix!

If you publish a new version though, do you lose all the comments from the other version. I just started a new elearning and the feedback is working fine, I find it is just an occasional hiccup. But wanted to see if I was the only one. Thanks for the update on the black flash on pop up for classic player. I have a lot of pop up s in the current elearning and for me the black box is so noticeable, but hopefully learners will not be bothered by it. Fingers crossed they tackle it soon. I prefer the Classic player functionality over Modern, so I hope they do fix it. Thanks Lauren.

Review 360 not showing when you have new Feedback in top menu

33 Replies

MelissaWren-f62
Community Member
3 years ago
I’m having the same issue. Has there been an update?
EricSantos
Staff
3 years ago
Hi Jennifer,

Sorry to hear you're also running into this! We are still looking for a fix and continuing to gather information as they come in. The bug is intermittent, which makes it more challenging. Just a few clarifying questions so we can add them to the bug report:

Can you share the browser and browser version you are using?

Does this happen to all your Review projects or only to a particular one?

If it's an isolated case, would you be willing to share the Review 360 link here or privately through a support case?
- MelissaWren-f62
  Community Member
  3 years ago
  Thank you for reaching out. I seem to have found the new review comments on an old version of the course. I am not sure why the new comments are not linking to the new versions, but I was able to access the feedback.
TeresaVanderpos
Community Member
3 years ago
Just to pipe in this still happens on a random basis for me as well, not consistent. Always get the emails but the red number by the title feedback only shows up sometimes (multiple courses). (I use the latest version of Chrome).
KellyAuner
Staff
3 years ago
Hi Jennifer,

I'm glad you were able to locate the Review comments! In case you missed it earlier in the thread, here's a tutorial by Lauren that explains how to add comments to a current version of your course.

If you have additional questions, please let us know. I hope this helps!

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Review 360 not showing when you have new Feedback in top menu

33 Replies

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