Forum Discussion
Review 360 requiring Articulate account holders to sign in to leave feedback
I have a Rise course being reviewed by several people on Review 360 and it is set to allow comments without an ID and to not require email to comment. Some of my reviewers had Articulate accounts for eLearning Heroes or support in the past but are no longer actively using the accounts. They are not 360 subscribers. Review is requiring them to sign in before they can leave comments. It is not ideal since most have not used their IDs in a long time and must reset their password before they can complete their review. With tight timelines, and busy schedules, this is causing abrasion and confusion with my project team. Is this an expected behavior? Can this be turned off so anyone can comment without signing in?
36 Replies
This is happening with me and is a huge irritant with my SMEs too. Are there any workarounds?
Hi AnneMiesel,
I see you've connected with my teammate, Phil. We'll continue the conversation there to keep all information in one place!
This is still happening and is a significant irritant with our subject matter experts.
Hey DavidWeatherall,
Sorry to hear that you and your team are also running into this issue.
I see that you've been working with my teammate Robby through a support case. You're in good hands with him, and he should be following up with you shortly!
Thank you for the feedback. This is currently happening my organization as well. While the "allow users without an Articulate ID" works in Rise. You do not have the same feature in Storyline 360. So, do you have a workaround for Storyline and not just Rise.
We do not use Rise as much because it is limited in it's capabilities.
Hi Elisa!
Thanks for reaching out!
I noticed that you've also opened a support case that's being handled by my teammate, Robert. It looks like Robert replied to your e-mail sharing insight into this behavior.
We can continue the conversation through your case to keep all information in one spot.
Hi Kara,
Thanks for your follow-up question! I see that you've opened a support case and that you're working with our colleague John Carlo. You're in great hands. I'll be sure to share your latest post with him so he's in the loop!
We'll continue the conversation over in your case! Have a great start to your day! ✨
Hello - I am also experiencing this issue with my reviewers. I've tested incognito on Google Chrome and Safari and it continues to redirect me to a login page. I've also checked the Feedback settings and it is already set to Allow Users Without Articulate Accounts to Comment. This user does and the account I tested with are not emails that ever had Articulate accounts. Please advise on how to resolve.
Hi Kara,
Please reach out to our support team by opening a case here so we can check our records to confirm if the email addresses that you are using to leave comments are associated with any Articulate IDs. If they are, the original owners of those accounts can separately open support cases if they would like to request for their Articulate IDs to be deleted.
Hi Joe,
The issue I reported is for users that have never had an Articulate account, I tested with a Hotmail account that is my personal account and one that has never had an Articulate account associated with it. What is the solution for this scenario?
Best,
Kara
Hi, Katharine!
Thanks for reaching out. This is a great question!
If reviewers inadvertently created an Articulate account, our team will happily assist in deleting those Articulate ID's. So that their email addresses are kept private, they can submit a request through a support case to start the process. Please let me know if you have any questions!
I have some reviewers who were recently prompted to create articulate accounts when trying to review a module and they did and now are being prompted to login each time they want to comment. I understand from the above thread that once they do that they will continue to be prompted to log in. We've been using review360 for several years now and not had any issues until recently with reviewers being prompted to create accounts. Is there a way to have email addresses removed as accounts if reviewers inadvertently created them? Thank you.
Hi Bruno,
Thanks for reaching out and sharing your experience here! If you select the option to Allow users without an Articulate ID to comment, it will still prompt users to log in using their Articulate ID if they have previously created one. This sounds like expected behavior, but if you have additional questions, please let me know and I'll be happy to help!
Hi, Ananth!
I'm so sorry you've run into this issue. I see that you’ve reached out to our Support Engineers and are working with my teammate, Robert. You’re in excellent hands! We’ll continue the conversation in your support case until you're up and running!
Hi Team,
Even I am facing the same behavior and it's not allowing reviewers to comment on the course.
Request you to expediate the resolution as it's affecting the project timelines.Hello !
I just got that "problem" by testing with my email and yes it kept asking me to login even if I click "Allow users without Articulate IDs to comment".... even if i did log out from Articulate.
A colleague helped me by adding a comment using her own email (knowing she never worked with Articulate) and it worked perfectly.
