Forum Discussion

RanduPlessis's avatar
RanduPlessis
Community Member
5 months ago

Review 360 slide numbers and titles not showing

Review used to show the slide number and title above the comments and screen capture of each comment. I do not see that anymore. Finding the slide related to the comment in SL is a challenge, esp...
Review 360
NadineLeLoua546's avatar
NadineLeLoua546
Community Member

Hello,

today I have the same issue: no slide number in Review 360 when using "Sort by slide". no slide number, no screen capture  therefore very difficult to find the slide related to the comment.

KellyAuner's avatar
KellyAuner
Staff
2 months ago

Hi NadineLeLoua546,

Thanks for reaching out!

I'm sorry to hear you've hit this snag, but I'm happy to help troubleshoot. Have you tried using a different browser? Can you share a screenshot or screen recording of what you see? You can upload those here or privately in a support case if you prefer.

  • brymatulay's avatar
    brymatulay
    Community Member
    2 months ago

    I have been experiencing this same issue as well. It's been ongoing a week or two now.

    • KellyAuner's avatar
      KellyAuner
      Staff
      2 months ago

      Hi brymatulay,

      Thanks for reaching out about this!

      I did some testing on my end and can view the slide and title listed above the screenshot, although, we're investigating a possible software bug where screenshots display inconsistently after adding comments in Review 360. I have a few additional questions to help us determine if this is affecting your course.

      If you're willing to share your file with us, we'd be happy to take a closer look and will delete it from our systems once troubleshooting is complete.

      • brymatulay's avatar
        brymatulay
        Community Member
        2 months ago

        Sorry Kelly but when there are multiple users reporting an issue I defer to the product owner due to time constraints respectfully.

        • Is this happening with multiple projects or just one? Multiple projects. 
        • Have you tried importing your slides into a new Storyline project? Yes. New projects building off of existing and from template. 
        • Does the issue persist if you republish the course as a new item in Review 360? When a team has used existing review links republishing a new link is not ideal as comments (internal and SME) are not retained. 

         

        Thank you though and hope to see a fix soon. 

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