Forum Discussion
Review comments not coming through
Hi Monica,
Did you look at the previous versions to check for the comments?
We do have an issue where comments would disappear if the user hadn't pressed enter and the update was published while they were still typing - but that should only impact the current comment, not any others they had previously submitted.
If you'd like to share the Review link with me, I'm happy to take a look!
Hi Ashley, the previous versions did not have any comments visible on them last week.
They appear to have come through now, which is great, because our Learning Designer has to approve them before I can act on them, so we've got a bit of a chain to go through!
The comments were submitted, and we've found out that if we log out and look for them we can see them, but nobody could see them while logged in. (Edit: they have now disappeared if you sign out, but most have turned up in the previous version) 24 comments were impacted (21 have appeared, not sure what happened to the other 3).
We had our proofreader make an Articulate ID using a free trial to continue making comments, and that seems to be working, but it is a hassle trying to access and act on the other comments (Edit: easier now that the previous version is no longer empty), and now we are worried that this might have happened without us noticing at other times.
