Review Quiz shows answers are incorrect when they are correct

Hi Ian,

Thanks for sharing more detail about your set up. I tried opening your file but got an error message when trying to do so that it was created in a newer version, but since you created it in Studio '13 and that's what I'm using to open it.  Do you have another sample you could share perhaps? And you'll want to make sure you're following along with the general guidelines here. 

Hi Gaurav!

Are you in the same situation that Ashley described above:

Our team is aware of an issue where if you use "submit all at once" in the HTML5 output the answers can be scored incorrectly and they're currently investigating.

If your issue is the same, this is still open with our team and I do not have any further details to share at this time. This thread is linked so we can pop in and update when applicable.

Hi Leslie,

I have the same issue, answers are correct but shown incorrect. Is there a solution?

Hi Wim! Do you fall into the 'submit all at once' and viewing the HTML5 content as shared above? If so, I do not have an update to share at this time. This issue is still in the hands of our QA Team.

Looks like my customers are running into a similar issue.  Using a Quizmaker quiz in a Studio 13 presentation, with answers set to "Submit all at once".  Correct answers are showing up as incorrect.  Users are running both HTML5 and FLASH versions of the software (Chrome = HTML5, Firefox = FLASH).  Not all users run into this problem.  Probably 5-10% are seeing this problem.  Perhaps they are "reviewing/retrying" their answers.  I will try to get more information.  Has this problem been identified / isolated?  Also, does the workaraound to regen the quiz to be "submit each answer one at a time" get rid of this issue?  I can send an example of the issue offline, if needed.

Thanks,

Bobj.

Hi Bob!

This issue is still in the hands of our QA Team, so I do not have an update to provide at this time. Changing the submission if possible would be a way to avoid the issue.

I think it might be fair to ask at this point given that this thread has been open for 10 months and is still getting hits with people running into the issue at what point will QA actually do something with this?  

Hi Ian! Sure, it's fair to ask, but I do not have an answer. We are aware of the user impact and it has been reported by many as well as being actively discussed with the support and QA Teams. Hopefully I'll have an update to share soon.

I'm having the same issue.  Using HTML5, correct answers are showing incorrect with submit all.  This issue was surfaced almost a year ago. Any resolutions?

I wanted to follow up on this as well.  I submitted evidence of the issue and attempted to work with Articulate Support on this issue, but they were not able to provide any solutions, other than what users are posing in this forum.  From this long outstanding issue, it is beginning to appear that Articulate has backed off on supporting Studio 13 / Quizmaker with HTML5 code.  I hope that is not the case, as the industry is moving away from FLASH to HTML5, but it is certainly beginning to appear that way. Is there any way we can get some response from development on this issue, so we can plan for the future?  I have been using Articulate tools for more than 6 years, but I am beginning to lose faith that Articulate will support HTML5 generated code in Studio 13 going forward.

Thanks,

Bobj.