Forum Discussion

ChristaNovelli-'s avatar
ChristaNovelli-
Community Member
4 years ago

Review Site Not Loading (Blank/Spinning)

I have multiple users telling me that they cannot access Storyline or Rise files I have published to the Articulate 360 Review site. One of them did a screen share with me. What I've Had Users Try...
Review 360
JoseTansengco's avatar
JoseTansengco
Staff
4 years ago

Hi Andrew,

Sorry to hear that you encountered a similar issue. I'd like to ask a few questions to help narrow down what's causing the issue: 

  • Are all of your courses not loading properly? 
  • Does publishing a new project file allow it to load in Review 360? 
  • Have you tried clearing your browser's cache or using a different browser to load the courses? 

If the issue is project specific, meaning only one or a handful of courses are not loading properly, would you be willing to share your project file with us here, or in private through a support case so we can test what's happening? 

  • ChristaNovelli-'s avatar
    ChristaNovelli-
    Community Member
    4 years ago

    Andrew, for what it is worth, I am able to load the file you linked.