Forum Discussion

SusanKlooster's avatar
SusanKlooster
Community Member
10 months ago

Rise - Slow and Unable to edit

Hi, everyone!

Is anyone else having issues with editing in Rise right now? My Microlearning course is slow to load and text is over-writing rather than replacing old text.

Thanks!

rise 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    10 months ago

    Hi Susan, 

    Sorry to hear that you ran into this issue.

    We're not seeing this issue being reported by other users so there's a chance that this incident is isolated. No incidents are also being reported here on our status page.

    As a troubleshooting step, try the following to see if this helps address the behavior

    • Clear your browser's cache
    • Use a different browser for editing your Rise 360 Microlearning courses
    • Use incognito/private mode to isolate if a browser extension is causing the performance issues. You may have a plugin that checks all the text in your course, and this could cause the browser to perform slowly. 

    If the issue persists, please open a case with our support team here so we can take a closer look at the behavior.

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