Forum Discussion
Rise - The media could not be loaded, either because the server or network failed or the format is not supported
Hello
I have a user who purchased a course from us experiencing an error "The media could not be loaded, either because the server or network failed or the format is not supported" when attempting...
Hi Crystal
Thank you for getting back to me. Below are answers to your questions:
- so far the platform is not widely used so I don't have a large sample size, but this is the first customer to mention this issue to us
- I did not have any errors or issues uploading the content to Docebo
Thanks for that detail, Daniel. We experienced some performance issues the last two days that are detailed here. Because it was intermittent, not all authors and learners were affected.
If you're continuing to get reports from your customers, please let us know! We'll work closely with you to find out what's happening.