Forum Discussion
Rise - The media could not be loaded, either because the server or network failed or the format is not supported
Hello
I have a user who purchased a course from us experiencing an error "The media could not be loaded, either because the server or network failed or the format is not supported" when attempting...
Hi Alyssa, I've encountered the same error message when I tried to play the video after exporting it to the web version. On course preview mode, both videos played fine however when exported to web, both videos showed the same error message: "the media could not be loaded, either because the server or network failed or the format is not supported".
Could you help to advise the issue and how to resolve it? Thanks.