Forum Discussion

DanielSteinb244's avatar
DanielSteinb244
Community Member
6 years ago

Rise - The media could not be loaded, either because the server or network failed or the format is not supported

Hello I have a user who purchased a course from us experiencing an error "The media could not be loaded, either because the server or network failed or the format is not supported" when attempting...
rise 360
MattFarrer-7005's avatar
MattFarrer-7005
Community Member
5 years ago

Hi, I'm getting the same error when exporting to web - have not had this happen previously. It's currently happening with a course that was previously exported and played fine. Some of the text was updated recently and on export, the videos will not play. No problem with this on the LMS, just happening with web exports.

Forgot to mention - I've tried replacing the video, renaming and replacing it to no effect. All videos in the course are affected.

Any advice? Thanks

Crystal-Horn's avatar
Crystal-Horn
Staff
5 years ago

Thank you for sharing what you've tried, and I'm sorry to hear you aren't having much luck. Our team is working to resolve this issue for all users, but in the meantime, can you connect 1 on 1 with us by clicking here? We'll do our best to get your web output playing properly. 

  • MattFarrer-7005's avatar
    MattFarrer-7005
    Community Member
    5 years ago

    Thanks Crystal, support have provided a workaround until a solution is found.

    Thanks!

    Matt