Forum Discussion
Rise - The media could not be loaded, either because the server or network failed or the format is not supported
Hello
I have a user who purchased a course from us experiencing an error "The media could not be loaded, either because the server or network failed or the format is not supported" when attempting...
Thank you for sharing what you've tried, and I'm sorry to hear you aren't having much luck. Our team is working to resolve this issue for all users, but in the meantime, can you connect 1 on 1 with us by clicking here? We'll do our best to get your web output playing properly.
Thanks Crystal, support have provided a workaround until a solution is found.
Thanks!
Matt