Forum Discussion
Rise 360 - Video Upload Errors
Hi
I am having issues uploading a video from my desktop to a Rise 360 presentation. I went on the web and found that this has happened in the past, with Articulate reviewing AWS and opening a sup...
Hi there, Christa! I'm sorry you're having trouble with videos. We don't have an incident right now impacting video uploads. Try these ideas, and if they don't work, let's privately have a look at an example video that is giving you trouble:
- Make sure your video is smaller than 5 GB.
- Try the same video in a different lesson.
- Refresh your browser tab.
- Clear your browser cache or try a different browser.
Let us know how you make out!
HI
I have reviewed the file and it is not larger than 5gb. It is actually 3mb. I have tried to upload the same, and a different video, to a different course altogether. I have received the same result - it is just processing. I have cleared cache, restarted, and rebooted.
What else can I test or what other questions should i consider? I have also tried a different browser. I am using chrome and this is wehre the problem persists. I tried IE11 and it is the same...
Thank you
