Forum Discussion
LeaSAgato
2 years agoStaff
Hi Natalie,
I haven't experienced this issue myself, but you can try re-encoding your video using a third-party video conversion tool called Handbrake (http://handbrake.fr/).
If the issue persists, I would love to troubleshoot your file. Would you mind sharing your video here? If you prefer to share it privately, you can upload it using this form, and we'll reach out to you directly once we receive your file. Thanks!