Forum Discussion

MMc-HSE's avatar
MMc-HSE
Community Member
11 months ago
Solved

Rise 360 Access Denied Error

Hi all, I have a trigger that links to a pdf in a course built in Articulate 360. Works fine, pdf placed in correct folder in LMS build folder structure.   Published to Rise 360 for final testing....
Articulate 360
reach 360
  • MMc-HSE's avatar
    MMc-HSE
    9 months ago

    Eventually found the solution - I had to move the file in the published output up one folder and it worked fine.

JoseTansengco's avatar
JoseTansengco
Staff
11 months ago

Hi MMc-HSE,
Thanks for reaching out!
The error message typically means that the contents inside the folder where your PDF is stored are not publicly accessible. You might be signed in to certain accounts allowing you to access the folders when tested directly on your computer, but this access level changes when the course is uploaded to an LMS. Please ensure you have your Amazon S3 bucket permissions set to the level that allows public access. 

  • MMc-HSE's avatar
    MMc-HSE
    Community Member
    11 months ago

    Thanks for coming back to me. Hope the team is enjoying a great break in the US.

    Sorry, I said Rise above, I meant published to the 360 Review site. As this is on the 360 Review site, I don't have the necessary access to the bucket to adjust permissions.