Forum Discussion
Access Denied error in Rise code blocks (Review 360)
Rise code blocks are throwing an Access Denied error in Review 360 on one of my courses. Here's what I've found through troubleshooting:
- It only happens in Review 360. Totally fine in web and SCORM output.
- It's only happening in an existing course when we've pulled in a working code block template in from our block library.
- When I build a new course from scratch, the code block breaks when I try to copy in a lesson from the problem course (even if that lesson does not contain any code blocks).
- The issue persists even when I scrub any external HTTP links from the code, so I think it's an issue with Review 360 not a true permissions issue.
One solution I'm considering would be to rebuild that course from scratch, pulling in block templates back one at a time, but that would be pretty tedious.
Anyone else running into this issue?
2 Replies
Hello sstone1,
I see that you've opened a support case and that you are working with my colleague, Janina. You're in excellent hands! We'll continue the conversation there, so everything is in one spot!
Thanks LucianaPiazza - yes, Janina's been helping me!
In case anyone else runs into this issue, when we copied the course to Janina's account, it published without access errors. My team is exploring whether there might be a conflict with our Mighty extension.
