Forum Discussion
Rise 360 Audio Accessibility issue
Hello SueBlanchard,
Happy to help!
I understand that some of your audio blocks are not displaying correctly in the course and can't be tabbed to. Is this correct? If yes, I'd like to ask a few questions to clarify your experience:
- Does deleting the problematic audio blocks and reuploading the audio files help to fix the issue?
- Is that issue happening to a specific set of audio files? Or is the behavior random?
- Have you tried clearing your browser's cache?
- Does this happen regardless of which browser is used to view the course?
If recreating the blocks or clearing your browser's cache doesn't fix the issue, please open a case with our support team here so we can request a copy of your course for testing. We'll delete it when we're done!
- I have not tried deleting the problematic audio blocks and re-uploading the files but I will do that and report back.
- It happens to 4 specific files on 4 specific sections of the training.
- I have cleared the cache
- I have tried it in both Chrome and FireFox and had the same experience.
Hi SueBlanchard​!
Glad to see Joe has been helping you. Thank you for sharing the additional feedback!
I'd like to connect you with our support engineers so they can work with you directly on this issue. I've opened a support case on your behalf and sent an e-mail with steps on how to share a copy of the Rise 360 course that's giving you trouble.
You're in excellent hands working with them, and we can continue the conversation through your case.
