Forum Discussion

Sub1's avatar
Sub1
Community Member
10 days ago
Solved

Rise 360 entrence animations not running when distributed with moodle

Greetings,  I’m evaluating Rise 360 vs. Storyline 360 for a new project. I built a sample Rise course, exported it to SCORM, and uploaded it to our Moodle test server. The course loads, but on the ...
advice
rise 360
  • EricSantos's avatar
    EricSantos
    8 days ago

    Hi Sub1,

    Thanks for testing Rise 360! That’s a great question.

    If the same SCORM file plays animations correctly elsewhere, the issue likely comes from how your IIS-hosted Moodle server handles Rise’s JavaScript or CSS animations. A few things to check:

    • Make sure your IIS server has MIME types for .js, .json, and .css files set to serve correctly.
    • Confirm JavaScript is enabled and not being blocked by a Content Security Policy or caching rule.
    • Try uploading the same package to SCORM Cloud to see if the issue appears there, too.

     

    If it works fine in SCORM Cloud, the behavior points to a server configuration issue on your IIS Moodle site.
    If the animations also fail in SCORM Cloud, please feel free to reach out to us in a support case and share your Rise export so we can take a closer look.

Sub1's avatar
Sub1
Community Member
2 days ago

It works well on SCORM cloud, so I suppose it is IIS problem. I'll roll back to check it out

 

EricSantos's avatar
EricSantos
Staff
22 hours ago

Hi Sub1,

That’s great to hear! It sounds like the issue is with the IIS configuration. Rolling back and checking your server settings is a good next step.

Thanks for following up and confirming your results.