Forum Discussion
Rise 360 Knowledge Check - Passing Score achieved yet Continue button not activating.
It's pretty simple.
I've got a passing score of 100% required to continue, and I score 100%. Yet the Continue button does not activate.
Does anyone know why? I'm using Edge w/ Review 360. I'm going to try and export it to SCORM 2004 3rd ed and see if it works there. See screenshots below.
Staff: I may be able to share the Review 360 link if needed.
I think I have an idea of what's going on but no solution. I have two different courses within one Rise topic: an English version and a Spanish version.
When I get to the KC in the Spanish version, Rise wants the 2 KCs in the English version to be completed before allowing the learner to continue in the Spanish KC. Does any have any ideas?Hi Aaron,
I see you've connected with my teammate, Robert, who shared these troubleshooting steps:
- Clear your browser's cache
- Try using a private browser or incognito mode
- Try a different browser, and make sure it's up to date
- Restart your computer
If you need further assistance with this issue, please let Robert know!
Thanks, Kelly,
I found a solution. I discovered that Rise wouldn't allow me to continue because I had not completed the Knowledge Checks that came in the prior (English) lessons. Our English and Spanish branching worked fine until we changed the settings to require a score of 100 to continue.
To circumvent that, I created the Knowledge Checks in Storyline and imported them as Storyline blocks for the 4 occurrences where Rise Knowledge Checks appeared in the training.Feel free to reach out if you have any questions. I attached a screenshot of the partial view from Rise
Thanks for your help.
-Aaron
