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SamanthaHare's avatar
SamanthaHare
Community Member
2 years ago
Solved

Rise 360 LMS (ESR) issue - indexAPI not loading course

I'm trying to get a course running on our LMS (we use ESR). It's trying to open the indexAPI.html file from the scormdriver folder which is resulting in an error (it does if I run it from my local dr...
advice
rise 360
  • StevenBenassi's avatar
    StevenBenassi
    2 years ago

    Hi SamanthaHare!

    Happy to help with this!

    If you're encountering issues when launching your course in ESR LMS, try testing how it will behave in another LMS like SCORM Cloud to isolate the behavior. A problem with the SCORM package can be observed regardless of which LMS is used, but LMS-specific issues cannot be replicated in another LMS. 

    If you don't encounter any issues in SCORM Cloud, I suggest connecting with your LMS support so they can investigate this behavior further. However, if the SCORM package fails to launch SCORM Cloud as well, please connect with our team through a support case.

    They'd be happy to continue troubleshooting with you!

PhilMayor's avatar
PhilMayor
Super Hero
7 months ago

You should ideally test in scorm cloud, it gives you more weight with your LMS provider. A 500mb course is a bit of a nightmare, a lot of LMSs will not accept that size and each user will have to download 500mb if they complete the whole course.