Forum Discussion

SamanthaHare

Community Member

7 months ago

Solved

Rise 360 LMS (ESR) issue - indexAPI not loading course

JohnDwyer-f5da1

Community Member

10 days ago

Thanks Phil. I'm aware of that. It isn't my course. A developer from another company created it and sent me the SCORM package. It is what I have to work with. I am tasked with getting it to work. My LMS does accept SCORM packages that large, so that isn't the problem.

Thanks,

LucianaPiazza
Staff
9 days ago
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Hello JohnDwyer-f5da1,

Thanks for sharing additional information in this thread!

Since you mentioned your LMS can support the SCORM package size, I recommend contacting your LMS administrator to ensure your settings are set up properly.

What LMS are you using? I'll open this discussion up to the community in case they've encountered similar issues and can share insight!

Have a wonderful weekend!
- JohnDwyer-f5da1
  Community Member
  9 days ago
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  Hello LucianaPiazza,
  
  Thanks for your reply. We're using CrowdWisdom. I'll go ahead and contact them.
  
  Best,
  
  John

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course","id":"message:1198710","revisionNum":2,"repliesCount":6,"author":{"__ref":"User:user:122467"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1198710"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1198710"},"body@stripHtml({\"truncateLength\":200})":" I'm trying to get a course running on our LMS (we use ESR). It's trying to open the indexAPI.html file from the scormdriver folder which is resulting in an error (it does if I run it from my local dr...","body@stringLength":"599","rawBody":"

I'm trying to get a course running on our LMS (we use ESR). It's trying to open the indexAPI.html file from the scormdriver folder which is resulting in an error (it does if I run it from my local drive too) although my understanding is that this is the file it should be trying to run from and I can't direct it to open from another file anyway. I'm not sure how to correct the issue, if I run it on my local drive, it opens fine if I open it from the index.html file in the scormcontent folder (but I appreciate this might mean it isn't running properly below the surface). Any tips? Thanks

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Thanks,

","body@stringLength":"290","rawBody":"

Thanks,

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Hi SamanthaHare!

Happy to help with this!

If you're encountering issues when launching your course in ESR LMS, try testing how it will behave in another LMS like SCORM Cloud to isolate the behavior. A problem with the SCORM package can be observed regardless of which LMS is used, but LMS-specific issues cannot be replicated in another LMS.

If you don't encounter any issues in SCORM Cloud, I suggest connecting with your LMS support so they can investigate this behavior further. However, if the SCORM package fails to launch SCORM Cloud as well, please connect with our team through a support case.

They'd be happy to continue troubleshooting with you!

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2024-09-09T12:44:15.619-07:00","lastPublishTime":"2024-09-09T12:48:36.680-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":194},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:1198710/message:1199008","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"1237","rawBody":"

Hi !

Happy to help with this!

They'd be happy to continue troubleshooting with you!

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Totally captured my attention. Did you create the falling leaves or was it part of a video? It took me a second to understand the tree was the narrator. After I made the connection, it was compelling.

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Hi Debra, Thanks for the great feedback. The leaves are part of the video, unfortunately I dont have the software to create effects like that.
I was thinking of getting adobe after effects, does anyone use this? Or is there something better? input from all would be appreciated.

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#113","id":"message:1151802","revisionNum":1,"repliesCount":242},"Conversation:conversation:1151802":{"__typename":"Conversation","id":"conversation:1151802","solved":false,"topic":{"__ref":"BlogTopicMessage:message:1151802"},"lastPostingActivityTime":"2019-03-31T13:08:57.000-07:00","lastPostTime":"2019-03-31T13:08:57.000-07:00","unreadReplyCount":242,"isSubscribed":false},"ModerationData:moderation_data:1151952":{"__typename":"ModerationData","id":"moderation_data:1151952","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1151952_1":{"__typename":"Revision","id":"revision:1151952_1","lastEditTime":"2016-01-20T06:37:51.000-08:00"},"User:user:1427006":{"__typename":"User","id":"user:1427006","uid":1427006,"login":"juliacollins-56","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/auth0|39355960-e531-0131-1c9a-22000b2f96a1"},"rank":{"__ref":"Rank:rank:6"},"biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-05-06T22:14:12.000-07:00"},"email":"","entityType":"USER","eventPath":"community:rwgqn69235/user:1427006"},"ModerationData:moderation_data:1151963":{"__typename":"ModerationData","id":"moderation_data:1151963","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1151963_1":{"__typename":"Revision","id":"revision:1151963_1","lastEditTime":"2016-01-20T14:59:33.000-08:00"},"Rank:rank:5":{"__typename":"Rank","id":"rank:5","position":4,"name":"Super 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Anthropomorphic Characters in E-Learning #113","moderationData":{"__ref":"ModerationData:moderation_data:1151986"},"body":"

Hi Julia,
I just completed my first lynda course on after effects and it looks pretty promising, that is, in terms of using it with e-learning and storyline. I know quite a few people in this community use it and create some great effects.

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Thanks for your feedback Veronica.

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Hello JohnDwyer-f5da1,

Thanks for sharing additional information in this thread!

Since you mentioned your LMS can support the SCORM package size, I recommend contacting your LMS administrator to ensure your settings are set up properly.

What LMS are you using? I'll open this discussion up to the community in case they've encountered similar issues and can share insight!

Have a wonderful weekend!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2025-03-21T05:59:35.216-07:00","lastPublishTime":"2025-03-21T06:00:03.298-07:00","metrics":{"__typename":"MessageMetrics","views":13},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:1198710/message:1221084","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDEyMjEwODYsMTIyMTA4Ng","node":{"__ref":"ForumReplyMessage:message:1221086"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"786","rawBody":"

Hello ,

Thanks for sharing additional information in this thread!

Since you mentioned your LMS can support the SCORM package size, I recommend contacting your LMS administrator to ensure your settings are set up properly.

What LMS are you using? I'll open this discussion up to the community in case they've encountered similar issues and can share insight!

Have a wonderful weekend!

Hello LucianaPiazza,

Thanks for your reply. We're using CrowdWisdom. I'll go ahead and contact them.

Best,

John

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"125","kudosSumWeight":2,"repliesCount":0,"postTime":"2025-03-21T06:07:20.028-07:00","lastPublishTime":"2025-03-21T06:07:20.028-07:00","metrics":{"__typename":"MessageMetrics","views":9},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:1198710/message:1221086","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"340","rawBody":"

Hello ,

Thanks for your reply. We're using CrowdWisdom. I'll go ahead and contact them.

Best,

John

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