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SamanthaHare's avatar
SamanthaHare
Community Member
2 years ago
Solved

Rise 360 LMS (ESR) issue - indexAPI not loading course

I'm trying to get a course running on our LMS (we use ESR). It's trying to open the indexAPI.html file from the scormdriver folder which is resulting in an error (it does if I run it from my local dr...
advice
rise 360
  • StevenBenassi's avatar
    StevenBenassi
    2 years ago

    Hi SamanthaHare!

    Happy to help with this!

    If you're encountering issues when launching your course in ESR LMS, try testing how it will behave in another LMS like SCORM Cloud to isolate the behavior. A problem with the SCORM package can be observed regardless of which LMS is used, but LMS-specific issues cannot be replicated in another LMS. 

    If you don't encounter any issues in SCORM Cloud, I suggest connecting with your LMS support so they can investigate this behavior further. However, if the SCORM package fails to launch SCORM Cloud as well, please connect with our team through a support case.

    They'd be happy to continue troubleshooting with you!

LucianaPiazza's avatar
LucianaPiazza
Staff
7 months ago

Hello JohnDwyer-f5da1, 

Thanks for sharing additional information in this thread! 

Since you mentioned your LMS can support the SCORM package size, I recommend contacting your LMS administrator to ensure your settings are set up properly. 

  • What LMS are you using? I'll open this discussion up to the community in case they've encountered similar issues and can share insight! 

 

Have a wonderful weekend!

JohnDwyer-f5da1's avatar
JohnDwyer-f5da1
Community Member
7 months ago

Hello LucianaPiazza, 

Thanks for your reply. We're using CrowdWisdom. I'll go ahead and contact them.

Best,

John