Forum Discussion

stantonmacke029's avatar
stantonmacke029
Community Member
4 years ago

Rise 360 on Mac OS - "Import Translated Text" button not working

I have been having some translation import issues on my work PC, so thought I'd try my personal Mac. Unfortunately when I click the "Import Translated Text" button, nothing happens. The click is ignored.

  • Hi Stanton, I'm sorry to hear you're having trouble importing your course translations isn't working on your Mac.  Can you make sure you are using a supported browser on your Mac. You can also try using a different browser and see if that helps. If you're still getting the same issue, please open a support case using this link, and we'd be more than happy to troubleshoot your translation issues further.  

  • NANCYSUEUR's avatar
    NANCYSUEUR
    Community Member

    Hello Lea

    I have the same problem with My computer (not a Mac). The processus is turning since this morning et nothing happen

     

    • AngeloCruz's avatar
      AngeloCruz
      Staff

      Hello Nancy! I'm sorry to hear that you are encountering an issue importing your translation into Rise 360.

      Have you tried re-exporting a new translated file and using that to import it back to your course in Rise 360? You can also try clearing your browser's cache first or using a different supported browser, as Lea suggested above.

      If the issue persists, I would suggest opening a support case with us here so that our team can take a closer look at what's happening.