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BonnieBeuth's avatar
BonnieBeuth
Community Member
2 years ago

Rise 360 Published Content Different than Previewed Content

I have updated my Rise 360 course, and what I see in preview is what I want published. However, when I publish the content I get a prior version; none of the updates I see in preview end up in the p...
rise 360
BonnieBeuth's avatar
BonnieBeuth
Community Member
2 years ago

Hi Stan:

Thank you for getting back to me. I modified the content on Friday and tried to publish it today, so it's been way more than 30 minutes. 

After reading your response, I tried duplicating and renaming it. I don't have a clone option so I'm not sure where you get that. Duplicating and renaming didn't help. I can clearly see the changes I made to the content online, but it won't publish those changes.

I've submitted a ticket to support, but have not heard back yet. This seems like something that really needs to be fixed in Rise.

Thanks, again.

Bonnie

  • AngeloCruz's avatar
    AngeloCruz
    Staff
    2 years ago

    Hi Bonnie! Thanks for reaching out.

    I see that my colleague Robert has responded to the case you submitted. Have you tried the suggestions he listed yet? If yes and the issue persists, it would be best to reach out to your LMS administrator for some guidance.

    If you have any further questions regarding this, feel free to reply back to Robert's email and he'd be glad to continue working with you on this one.

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