Forum Discussion

HollyGreene-07d's avatar
HollyGreene-07d
Community Member
6 years ago

Rise and "exit course" button

Hello, Is there an 'exit course" button in Rise?  Once in the LMS, it seems there isn't a way for students to exit the program. Thank you! Holly 
rise 360
SebastienCombre's avatar
SebastienCombre
Community Member
4 years ago

Thanks Crystal. Any idea how the attached could happen? The learners are forced to follow the course linearly with no option to skip to the assessment and yet this screenshot shows the first half of the lessons aren't completed?

  • CNavarro's avatar
    CNavarro
    Former Staff
    4 years ago

    Hi Thalia, I am here to help. Were the learners who experienced the issue using a mobile device? Is this happening to all of your learners? Are you able to recreate the issue on your side?

    • SebastienCombre's avatar
      SebastienCombre
      Community Member
      4 years ago

      Hi Chino,
      Yes they were on mobile device. No we've not been able to replicate: it is happening to about 0.5% of our learners. However, affecting any learners is one too many!
      Cheers,
      Thalia

      • CNavarro's avatar
        CNavarro
        Former Staff
        4 years ago

        Thank you. Is it happening to an apple device, android, or both? When they close the course, are they swiping up? Here is an article about swiping up for apple devices.

        I would love to have one of our support engineers look into this closer. Please open a support case here. 

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