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Articulate1SSi's avatar
Articulate1SSi
Community Member
12 days ago

"Exit Course" button doesn't exit course, not reporting to LMS

We cannot recreate this issue but have multiple clients saying that some users are experiencing a "loop" of finishing a test, clicking exit but it not working, manually exiting the window, the LMS does not record their progress, they start the final test over again. We have a pop-up that comes up when the user is logged out of the LMS. It seems from what we hear, is the user is still logged in but the course is no longer sending put params to the LMS to save course progress.
We have tried:

  • logging out of the lms -> we get the popup
  • turning internet on and off -> we get the popup
  • going full screen -> exit button still works for us
  • refreshing different pages -> exit button still works for us
  • different browsers -> exit button still works for us

Even after inquiring our clients, there does not seem to be a common thread.

Is anyone else experiencing this or their users/clients experiencing this?

  • Hi Articulate1SSi,

    Thanks for reaching out!

    Since you cannot recreate the issue on your end, there's a possibility that the behavior is LMS-specific. One test you can do is to host your course on a different LMS like SCORM Cloud and ask your clients to test. If the course works for your clients in SCORM Cloud, please work with your LMS team so they can check what's happening. They may need to enable the LMS debug logs for your course to better understand what's causing the issue. 

    If your clients can replicate the behavior in SCORM Cloud, please share a copy of your project file here or privately by opening a support case so we can check. We'll delete it when we're done!