Review comments disappearing after re-publishing

Hi Jamie,

Ugh that sounds awful, I’m so sorry!

The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.

In the meantime, if there's anything else I can do to help, please let me know!

What is it supposed to be? I have just completed a review cycle, I have made edits to the course, but some comments are not yet resolved and need further discussion. If I republish the course, will I lose the comments from the previous? or I can see the comment against the newly published version? a review/revision meeting is coming up. 

Good question, Andreas!

Are you the original owner of the Rise 360 course?

If so, when you publish a new version of an existing item, a new version is created in Review 360 so you can keep track of revision history. To see an older version of a project, open it in Review 360, click the Version drop-down list in the upper left corner of the screen, and select a version number.

Comments roll forward with each new version, so you’ll see comments for the version you selected and all versions before it. To see the latest comments, switch to the current version of the project.

Hi Andreas!

As the course manager, things work a little differently.

When a course manager publishes a Rise 360 course to Review 360, the published content appears on the course owner's Review 360 dashboard. 

Also, course managers cannot overwrite/publish a new version of an existing item on the course owner's dashboard. Course managers can only publish a completely new item. This will appear as a separate content item on the course owner's dashboard, and it will not contain the comments from previously published versions. 

Thank you.

I have a course where the review comments are not rolling over. They usually do. I can select the previous version and see them. They are unresolved comments, so they should be visible in the current version. Showing resolved comments doesn't help either.

Any suggestions of what I can check?

Thanks.

Hi Paul, I'm sorry to hear you're seeing this issue.  Can you share what browser you are using when this happens? Also, try opening your course on a different browser and see if you see the same issue. Let me know how it goes!

I just had the exact same thing happen! I had a review session Friday. Today, Monday all my comments are gone!

Hi Kelli! Have you republished an updated version of this course to Review 360 lately? 

Also, are you the course owner, or are you a collaborator on this course?

I have 3 reviewers for my Rise class. I have made some of the edits provided by Reviewer #1. Some edits still need to be commented on by the other 2 reviewers. If I re-publish my Rise class as a new version will the other 2 reviewers still see the remaining edits from Reviewer #1?