Forum Discussion

HollyGreene-07d's avatar
HollyGreene-07d
Community Member
6 years ago

Rise and "exit course" button

Hello, Is there an 'exit course" button in Rise?  Once in the LMS, it seems there isn't a way for students to exit the program. Thank you! Holly 
rise 360
CNavarro's avatar
CNavarro
Former Staff

Hi Thalia, I am here to help. Were the learners who experienced the issue using a mobile device? Is this happening to all of your learners? Are you able to recreate the issue on your side?

SebastienCombre's avatar
SebastienCombre
Community Member
4 years ago

Hi Chino,
Yes they were on mobile device. No we've not been able to replicate: it is happening to about 0.5% of our learners. However, affecting any learners is one too many!
Cheers,
Thalia

  • CNavarro's avatar
    CNavarro
    Former Staff
    4 years ago

    Thank you. Is it happening to an apple device, android, or both? When they close the course, are they swiping up? Here is an article about swiping up for apple devices.

    I would love to have one of our support engineers look into this closer. Please open a support case here. 

    • SebastienCombre's avatar
      SebastienCombre
      Community Member
      4 years ago

      Thanks Chino - I think this is now overlapping with another case and lovely Shiela has revealed "the SCORMdriver was updated from 5.1.1 to 7.7.0 but there were some issues with tracking and blank pages in some LMSs which Articulate fixed on April 29, 2021". As the examples I've given pre-date that repair, I think it must be related!

      p.s. our learners should not be force closing their browser (using the apple swipe up system) - does this prevent a result recording (I suspect so)?

  • CNavarro's avatar
    CNavarro
    Former Staff
    4 years ago

    Thank you. Is it happening to an apple device, android, or both? When they close the course, are they swiping up? Here is an article about swiping up for apple devices.

    I would love to have one of our support engineers look into this closer. Please open a support case here. 

Related Content