Forum Discussion
Rise Closed Captions Not Working
Hello! I uploaded a video in Rise 360 that had closed captions created in Panopto, but there was no CC button on the video. I then uploaded a VTT file for it, and the CC button appeared but the capt...
Hi there, Eileen. Thanks for this detail. If you're following the steps in this article, and your captions still aren't appear, we'd love to help you out.
Open a case with us by clicking here, and we can look at your video file and your captions, and we can recommend some next steps. Thank you!
Hello,
I submitted a case. I forgot to mention that I used the share link and checked it out in Incognito mode. I still did not have CCs.
Thanks,
Eileen