Forum Discussion
Rise Closed Captions Not Working
Hello! I uploaded a video in Rise 360 that had closed captions created in Panopto, but there was no CC button on the video. I then uploaded a VTT file for it, and the CC button appeared but the capt...
Hi Eileen!
I was able to get your VTT file to work in Rise 360 by making a few adjustments:
- Delete the numeral above each time code (shown below in red)
- Replace the commas in each time code with a period (shown below in blue)
After making those changes, the VTT file should look like this:
The file I attached includes updates for the first 4 captions. Try uploading this to your Rise video and let me know if you can see the first 4 captions correctly. You'll want to continue those changes for the remaining captions in that file.
Thank you. I will.