Forum Discussion
Rise Closed Captions Not Working
Hello! I uploaded a video in Rise 360 that had closed captions created in Panopto, but there was no CC button on the video. I then uploaded a VTT file for it, and the CC button appeared but the capt...
Hi! I am having the same issue. I originally exported my CC file as a .SRT and then converted it to a .VTT.
When I upload it, my CC still do not work. Can you please assist?
Hi Samantha, we'd love to help you with this issue. Would you mind sharing your video and cc file with us so we can troubleshoot and see what's happening? You can upload your files privately here. We'll review your files and update you on our findings directly.
Hi! I figured out my issue, it was from initial exportation from Camtasia!