Forum Discussion
Rise Closed Captions Not Working
Hello - I am having a similar issue as well with several videos included in a Rise course. The closed captioning icon (cc) does not always display when the videos are viewed within the Rise course that is published to our LMS. I created the videos in a third party app which does not include closed captioning. Therefore, I added the videos to a Storyline 360 slide, where I created the closed captioning (.vtt file). These Storyline files where then added into the Rise course. The cc icon works as expected when reviewing in Storyline and Rise. However, when I publish the Rise course into our LMS (SCORM 2004) the closed captioning icon randomly appears and disappears when viewing the videos. I did review the WEBVTT file (per Alyssa's instructions above) and see that the settings are correct per her tip (the number does not appear for each caption and there is a period, not a comma, in the time code). Also, this issue did not exist in previous versions of the Rise course.
Hi Regina! So sorry to hear you're having trouble with the closes captions when your Rise course is published to your LMS. Would it be okay for you to share your Rise course and Storyline file with us so we can take a look at what's happening? You can upload your files privately here and one of our technical support engineers will be glad to assist you.
I'm having the same problem with the CC showing sometimes and not other times. I checked the .vtt file and it has no commas or extra numbers that I can see.
The CC button shows like it should but it only displays some and not others. I have looked at the raw .vtt file and cannot find any commonalities for why one line shows up and another line doesn't.
How did you fix this? I don't want to give this to my boss and have it perform half the time.
