Forum Discussion

EileenFernandez's avatar
EileenFernandez
Community Member
5 years ago

Rise Closed Captions Not Working

Hello! I uploaded a video in Rise 360 that had closed captions created in Panopto, but there was no CC button on the video. I then uploaded a VTT file for it, and the CC button appeared but the capt...
rise 360
AlyssaGomez's avatar
AlyssaGomez
Staff
5 years ago

Hi Eileen!

I was able to get your VTT file to work in Rise 360 by making a few adjustments:

  1. Delete the numeral above each time code (shown below in red)
  2. Replace the commas in each time code with a period (shown below in blue)

After making those changes, the VTT file should look like this:

The file I attached includes updates for the first 4 captions. Try uploading this to your Rise video and let me know if you can see the first 4 captions correctly. You'll want to continue those changes for the remaining captions in that file. 

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    3 years ago

    Hi Eric!

    I see you reached out to our Support Engineers and worked with my teammate, Luiza! It seems like you've found the fix. Please don't hesitate to follow up if you encounter any other issues!