Forum Discussion
Rise course / Scorm 1.2 not tracking progress in LMS
Hi,
We've had an issue with a lengthy course made in Rise, which is then exported as as a Scorm 1.2 package, and uploaded successfully to our LMS. Students are finding that if the package crashes, or they lose connection mid-course, then upon re-loading their progress is not saved, and they have to start over again.
I've had a look through the settings and I can find nothing to prevent this from happening... Any ideas?
Thanks.
10 Replies
Hi there, Tom. Thanks for letting us know what's going on. When learners report this issue to you, do they mention what web browser they were using when the problem happened?
Also, is this course made up of several lessons or one long lesson?
Hi Alyssa, thanks for getting back to me. They were using Google Chrome. This course is made up of multiple lessons. After some testing, if I exit the course myself halfway through, the LMS does remember where I last got to.
However, the complaint is if the user does not exit themselves, then it does not remember. This is a 3 hour course, so this can be very frustrating for the user.
Thanks, Tom. I definitely understand how that could be frustrating for users.
We're happy to dive deeper with you! We can help with enabling debug mode to see the communication between the course and the LMS. Feel free to start a conversation with my team here.
Hi there, are you manage to resolve this issue? I am experiencing similar issue where the course is working fine but the progress is not saving to the LMS.
Any help will be appreciated.
Thanks!
Hello, Salman. It sounds like there could be a problem with either the course or the LMS interpreting suspend data. Suspend data is all of the information about what a learner has done in a course so far.
A good next step to rule out the problem on the LMS side is to test your course in SCORM Cloud. If it doesn't resume in SCORM Cloud, or if you need help testing, let us know by clicking here. We can look at your course and see if we can spot the trouble!
If you are still having this issue please see my reply in another similar thread.
Hi there We are exporting a SCORM 2004 file from Rise and importing into Canvas LMS – does anyone know how we can track a student's progress?
Hi Vicky! I replied to your other post with the same question; please review this here. Let us know if you have further questions or clarifications on this. Have a nice day!
Kia ora Gren!
Thanks so much for your reply, have a wonderful day 😊
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Vicky Walker (she/her/hers)
Kaiarataki Whakatauira Hanga
Team Leader - Resource Design
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